What to Say When Contacting Off-Campus Mental Health Providers
When contacting a mental health provider to set up services, there are a few pieces of information to give and get.
Give the following information:
- name
- phone number
- insurance
- how you'd like to meet (in person or remotely)
- what kind of services or help you're looking for
Get the following information:
- are they accepting new clients
- first available appointment time
- is a 15-minute consultation available
Sample script for contacting off-campus providers:
Hello! My name is ... and I'm a student at the U of A. I am seeking ongoing therapy after receiving short-term therapy at U of A Counseling and Psych Services. I have ... insurance and would prefer to have sessions (in person/via telehealth). I am hoping to get support with.... Please let me know if you are accepting new clients and what your availability is for first appointments. I would also be interested in a 15-minute consultation if possible. My email is ... and my phone number is .... Thank you!